We want to be best in class in every area of our operations and reduce unnecessary plastic wherever possible, and that includes our transit materials. We have stopped using non-recyclable plastic bubble wrap in all our fulfilment centres in the UK, USA and Poland, saving almost 9 tonnes of plastic per year. Instead, we use recyclable, paper-based materials to protect our products during transit.  

All the cardboard used globally for our packing and shipping boxes is FSC certified, made with materials sourced from responsibly managed forests. We also operate a closed-loop recycling solution for our cardboard waste, which is collected and recycled into new boxes for us to reuse.  

After a successful trial, we are also investing in new equipment to move away from plastic tape to paper tape with a water-activated adhesive, further reducing our plastic usage and making it easier for customers to recycle their packaging at home.